Enbridge Gas — Ontario general-service Conditions of Service

Ontario only: Enbridge Gas general-service customers within its franchise area. Public operating and customer-service conditions summarize account setup, deposits, billing and discontinuance. The document says it does not supersede the Rate Handbook or customer service contracts; it is not a full supply contract, national utility coverage or live rate offer.

Status: current · Last checked: 2026-11-09T15:11:33Z

Read the original published terms

Price

… of gas you will use and applies the current gas price to determine your monthly EMPP installment. EMPPs are reviewed and reconciled, and customers are billed or credited an EMPP …

Fees

… Customers • Credit Card Subject to any convenience or other fees payable to the third-party credit card service provider, you may use a valid credit card (that is accepted by …

Cancellation

… low-income customers. If a rented property will have gas service discontinued for any reason, notice of a disconnection may be provided by Enbridge Gas to the landlord (as defined in …

Refunds

… $500. • A security deposit (plus interest) will be automatically refunded to a customer’s account if the customer’s payment status is excellent or good for a period of: – 1 …

Privacy

… Any personal information related to a customer’s account will only be shared with the party named on the account, any third party designated by the customer, as otherwise set out …

Disputes

… shall be estimated by Enbridge Gas. A customer wishing to dispute the accuracy of a meter can … …

Observation record

1 captured versions; observation dates do not establish when terms took effect.

Published general terms may differ from your own agreement. Observation dates do not establish effective dates or customer notice. Text comparison is not legal advice.